Keyword Research Disruption

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Hi Everyone,

Google have just made a major change to the Google Keyword Tool which is preventing Market Samurai from gathering keyword data.

Our development team are currently working on a fix for this issue, however it looks like it will not be complete, tested and released by tonight.

I’m very sorry about the disruption that has been caused to you all over the past week and I will keep you up to date on our progress.

As soon as we have an ETA on the fix I will let you know.


Edit: The development team have outdone themselves. We are currently testing a fix and hope to release very soon.

Edit: We have released a fix. Please update and if you have any further trouble let me know.

Miriam Parkinson is an oracle of answers on Noble Samurai's software, and one of your friendly Samurai support team.

Miriam has written 4 post(s) for Noble Samurai

88 Responses to “Keyword Research Disruption”

  1. 1
    On February 25th, 2011 at 5:12 pm
    Angelo@botox cheshire said:

    Thanks for the news Miriam. You are having a lot headaches this period:) hope it’s going to be sorted soon.

  2. You guys are super! —- It has to be vary hard to keep up with changes that they don’t even warn you are coming. Keep up the great work as I am a loyal customer forever and respect all that you have done and are doing.

  3. Hope you are all planning a big vacation after all of this settles. You will need it. Thanks for keep us up to date.
    Rhonda @ Laugh Quotesʼs last blog post… My Funny Friends- Meet Two Guys From Soge Shirts

  4. Thanks for the update, I really love KS, but it requires lots of patience.
    Hope you get this all fixed soon, it’s a valuable product !

    On my wishlist (I know you have other priorities right now) is making the functions that are just local (project open, click on a different keyword tab, switch from kw research to seo competition etc.) much faster.
    My windows 7 PC is blazing fast and still these “simple” and non-internet related actions take about 30 seconds to complete.

    Keep up the good work !

  5. I really feel for you all at the moment – in the UK, we have a saying “It never rains but it pours” – it is certainly the case for you guys right now – thanks for keeping us all informed and I’m sure your technical wizards will soon have the problem sorted out.
    Alison@heartworm treatment for dogsʼs last blog post… Discount Heartgard

  6. Thanks for the heads up Miriam, it’s a pain for you and us users. I hope it all gets sorted soon.
    Andys Fitness Blogʼs last blog post… The Science of Losing Weight

  7. Thank you for keeping us up to date with what’s happening and thank you for all the effort.
    Agree with Rhonda, you deserve a vacation after these rough days.

  8. The development team have outdone themselves.

    We are currently testing a fix and hope to release very soon.

  9. What a load of bad luck! Best of wishes guys and hope everything will be back to normal soon. BTW, is this a major problem with all AdWords API users or just you?

  10. I hope you don’t get too stressed over this guys, hope you get things sorted soon.


  11. Hi Everyone.

    The fix has just been released.

    If you have any further issues let me know.


  12. Hi Miriam,
    Thanks for the fix.

    I upgraded to v0.87.34, but still cannot get past “Loading Google Keyword Tool”

    Do I need to configure something to get it to work ?


    Miriam Parkinson replied:

    Hi Edwin,

    Could you please send in a support ticket with a debug log.

    On a PC, you can do this by opening Market Samurai, going to the File menu, then to Settings, then to the tab labelled Debugging and checking the option saying “Log Extended Debugging information”.

    On a Mac, go to the Market Samurai menu, then to Preferences, then into the Debugging tab and enabling “Log Extended Debugging information”.

    Then retry

    It’s vital that you perform your analysis again after enabling debugging, as this is the action that will populate the debugging log with data.

    Then go back to the debugging menu and the option to upload the file will be available. Click this button, wait for the file to be uploaded, and take down the number shown in the dialog box and let me know what the number is.


    Edwin replied:

    Hi Miriam,
    upload is #4080

    Edwinʼs last blog post… Passief Inkomen via niche sites

    Javier replied:

    Hi Miriam,

    I’m having the same problem. Sometimes I get asked for the captcha and sometimes not, but either way I can’t get past “Loading Google Keyword Tool”. I have installed the latest version (0.87.34) and also tried reinstalling MS from scratch but didn’t work.

    My debug log file is #4099. Please keep us updated.

  13. I’m having the same problem as Edwin. I’ve just uploaded the debugging log file number 4076.


    Miriam Parkinson replied:

    Hi Ryan,

    Your log shows that you don’t have the very latest version 0.87.34.

    If you go to file->settings->updates and click ‘check for updates’ you will be prompted to update.


    Ryan replied:

    Thanks Miriam, the latest update must have been just after I turned MS on. Working great now thanks – it’s Friday night there now go out partying! lol

  14. 14

    Hi Dojo!

    First, thank you for all the work you seem to do in order to fix the problem.

    Still, even after the release, i can’t access to the keyword research. Is it something you still have to fix? Is it because I’m using free version ?? (I will buy the full version very soon !!! )

    I hope that everithing is going to be fix soon and that you have the possibility to sleep !


  15. I was afraid I was going to have to do keyword research the old fashion way – which would have been really lame now that you guys have spoiled me with Market Samurai.
    Dr. Michael Haley@Free WordPress Tutorialsʼs last blog post… Adding Another WordPress Post

  16. 16
    On February 25th, 2011 at 9:54 pm
    Bill Gravitt said:

    Hi, ever since the “new” majot update with the server issues, I have been unable to download that update. My sytem just hangs and the update is never completed, (I’ve let it run overnight

    Server update hangs, will not download /install, please help

    Miriam Parkinson replied:

    Hi Bill,

    Are you able to update via this link?

    If not could you please send in a support ticket?


    Fiek replied:

    Hi Miriam,

    I have same problem too , can’t download the update , thanks

  17. Hi Miriam,

    After the update the keyword tool is still loading endlessly. I’ve uploaded a debugging ticket (#4084).

    It seems very strange to me, because about one hour ago everything worked fine. It stopped functioning after I added my adwords account.


    Miriam Parkinson replied:

    Hi Peter

    I’m going to need to send this on to the dev team (who are currently sleeping)

    Could you please send through a support ticket for me?


  18. 18

    oops!why cant i analize keywords? is this latest copy a perfect one?who has the same problem? OMG……..

  19. @Miriam,

    same problem here, upload is #4087 (Win7 Ultimate 64 bit) on version 0.87.34

    Have fun fixing (-:

    MS is so good we’ll be patient.

  20. Google is such a pain!!! Will they ever cease?

  21. I updated MS last night and when i run Rank tracker it hang on getting PR for webpage step. I will try again tonight.

  22. 22

    It’s still not working for me (after update). For few days this app is unusable ;(. #4102

  23. I once again have to commend the Market Samurai team for being so pro-active in what appears to be all their business processes. A customer service excellence award should be hanging from your wall!

    I am heading to get my update now, so much for my long weekend as long as the keyword tool is functioning again :)~

  24. 24

    Hello Miriam,

    I am in the same case. I have oploaded to 0.87.34. And no way to generate keyword (endless waiting)…

    My ticket is 4105

    Warm Regards,


  25. I have upgraded to the latest version. However, don’t function properly. I am running on Win 7 32 bit version. Hope everything is going on well soon

  26. The keyword research module doesn’t pull any data for me, it just hangs on “Loading Google Traffic Estimator” forever.

    Alexander replied:

    I have the same effect.

  27. 27

    Hi, I have the same problem as Vla: the keyword research module hangs on “loading”. I am trying it with italian keywords for an italian project.

  28. 28


    I upgraded to v0.87.34, but still cannot get past “Loading Google Keyword Tool”

    Thank you..

  29. I also have updated but keep getting stuck on the “Loading Google Keyword Tool”.

    Any update on this?
    Danielʼs last blog post… El Incinerador de Grasa Realmente Funciona

  30. I haven’t had to pull any data, yet, but I hope these problems are fixed soon. Next week, I have a new website that I’m going to create and I would sure like to avoid all this pain that everyone is going through.

  31. Thanks for the update! I really appreciate how open you guys have been about everything lately. It makes me much happier to be a Market Samurai customer.
    Nick Norrisʼs last blog post… Google TV and Social Commerce – Whos the Leader

  32. No problem about the interruption. :) Take as much time as you guys need.

    But thanks a lot for all the hard work!

    I haven’t tested out the keyword research module yet, but the Rank Tracker doesn’t seem to be working so well for me at the moment. Not sure if it’s Google or Market Samurai…
    Allen Walker @ Internet Marketingʼs last blog post… Fladlien Productions

  33. 33

    Still waiting to see BLP and BLD data, and Rank Tracker has become hit-or-miss (have to re-run it a couple times to get a proper result) but thanks for the other fixes!

    Sharm replied:

    Yeah BLP doesn’t work for me too.
    Haven’t used BLD yet.

    Michael replied:

    Supposedly they’ve fixed it with their latest update (2/28).

    But Rank tracker is all kinds of broken – I have to run it 2 or 3 times to get a result that matches what I can actually see if I check Google manually.

  34. I have upgraded to the latest version, but still the rank module or the seo module is working properly for me. Very frustrating…

    Alex Green replied:

    Hi Jenna,

    If you haven’t sent through debug logs to, could you please do that.



  35. This software has been wonderful for me and has always worked pretty well. I understand that there are some outside influences affecting it at the moment and i’m willing to wait it out. But any idea on when we can see some stability?

    Alex Green replied:

    We should have the major kinks we’ve been experiencing worked out now – it’s now a matter of tying up loose ends and polishing the fixes we’ve released recently.

    The stability should increase over the next few days.



  36. Keyword rank tracker still isn’t working for me… keywords that rank in the top 5 results on google are showing as not listed in the rank tracker.

    Hope you get it fixed soon and thanks for your efforts on the matter!

    Alex Green replied:

    To help us work out the issue here, can you shoot a debug log through to



  37. So, once I have the folder/file downloaded, I still can’t do anything with it. AIR tells me that the folder already exists. Good-I guess. But when I log in to MS, I don’t see any way to get into the keyword area! Is this happening to others–or just to me? I only see tabs for home, blog, support, and dojo.

    Coach Gary

    Alex Green replied:

    Hi Gary,

    It sounds like you might be accessing our site, rather than our software. You’ll find the software on your computer, most likely in the start menu if you use Windows, or by using the spotlight search on a Mac.



  38. Glad to know this has been fixed.
    Oil Pastel Artʼs last blog post… Oil Pastel Art – A Zippo Lighter

  39. Hi, everyone. I have the latest update. Since I have never used MS before, I was watching the videos. When I went to watch the last few, my screen went to a comment section. I could not get back to the videos. It always took me a comment section…so I am commenting.
    Amelia Johnsonʼs last blog post… How Well Do You Know the Animal Rescue Organization That You Support

  40. Erm… Funny just login to my Market Samurai program but wasn’t prompt to do any update for the program. Is the update out already? If so, will the MS automatically update itself like in the past?

    Isn’t sure if my MS is already up-to-date or not.
    Zach@SEO Top Oneʼs last blog post… Google Instant Promotional Videos

    Alex Green replied:

    Hi Zach,

    Can you let me know what version of Market Samurai you are running – when you have a project loaded, the version number will appear in the top left corner, under our logo.



  41. 41

    many longtail keywords do not show their results,anyone got the same problem?

  42. Hello which is the lastest update.
    I am still in 34 and doest work
    short wedding dressesʼs last blog post… Short Wedding Dress Design 2011

  43. My installation is working properly.
    Thanks for all.
    trykenter – ropa ciclismoʼs last blog post… Entrada 4

  44. I have updated to 0.87.34 version since yesterday. But I cannot use the keyword generator and analyzer. It took sooo loooong and finally I only got this message: “Retry limit exceeded. This is often a temporary issue, please try again later.”
    But up to now, I still cannot use MS so I think this is not a matter of a temporary issue.

    I have tried the following:
    - Uninstall and reinstall the MS
    - Enabling Log Extended Debugging information
    - Disconnect and reconnect the internet connection

    But they didn’t work. Please help. What do I suppose to do?

  45. I’m still experiencing some hangups in the keyword research module for some of the SEO metrics. SEOC to be exact. Updated yesterday, and everything appears to be working just fine besides that.

    Thanks again. I was reading some of the MS “cracked” threads, and there are literally THOUSANDS of people freaking out that MS no longer works. It made me laugh, because it actually works better now that those losers are no longer able to steal bandwidth.

    THANK YOU SO MUCH FOR ADDRESSING THIS ISSUE! Hackers and blackhatters are feeling the impact of how awesome your tool is. You may even see a spike in sales because of this.
    Nick Norrisʼs last blog post… Google TV and Social Commerce – Whos the Leader

  46. 46

    The Google keyword tool within Market Samurai is still not working, either with or withoud the adwords module.

    It just hangs there, I thought this was fixed?

    Please help.


    Erol Alici

  47. Help! I have updated to the latest version. But “Loading Google Traffic Estimator takes a very long time” and at the and I always just get this message: “Retry limit exceeded. This is often a temporary issue, please try again later.”

    Is it me or MS still needs to fix something?

  48. I have the latest update, but at this point it still fails to complete. I have many times it will reach 97%, but never comes back with any Backlink data in the SEO Competition module.
    Barryʼs last blog post… Hot Dogs- Bratwurst Sausage- And Writing Articles

  49. I’m still experiencing no getting results in the keyword research module. I’ve uploades debug file number: #4171.

    Jose Ramon

  50. I have a problem…
    I have upgraded to the latest version, but still the keyword module is not working!

  51. 51

    I installed the trial version of MS, but I cannot work with it.The Keyword Reearch always gives an error message:

    “The Adwords System says that it is temporarily down for maintenance. Please try again later.”

    When I login into the Adwords Keywordtool site everything works well.

    The trial period expires soon and I couldn’t research a single keyword.

    The support team could not help. Anyone here who have an idea?

    Maybe it’s important: I’m located in Germany.

    Alex Green replied:

    Hi Tanja,

    Thanks for your patience. Could you please shoot a debug log through to



    Tanja replied:

    Hi Alex,

    I uploaded the debug log to SM but have forgotten the number :-(

    With the latest update 0.87.35 I had no success.

    Miriam ask me about the timezone and currency. It’s Berlin (Germany) and Euro.

    I watched your video about setting up an Adwords account twice. My account is definately correct and confirmed.

    Am I the only one with this problem???


  52. 52

    ketwords research fails!whatr u doing these days!?
    i cant take it any longer unless u solve that problem ASAP!

  53. As of today…2/28 everything seems to working better now. I’ll continue monitoring it from day to day.

  54. Was working – now I am getting no results for rank checks. I hope you guys can get this fixed some when soon. Guess Big Daddy G is messing with all of us at the moment.
    Mark Knowlesʼs last blog post… Cambridge Realty Capital Reports Drop in Loan Requests

  55. 55

    Loading Google Keyword Tool
    don’t work for french

  56. Having updated to o.87.35 I still have problems anaylising results. i am trying analyse less 332 keywords yet I have re-analyse and re-analise to try to get all the cells completed and after 7 attempts to analyse it still has data missing from 222 cells.

    This means we cannot really take the analyses until all cells have been loaded and I have been on now for four hours.

  57. Congratulations Guys on your continued hard work which is appreciated by all MS user’s even the silent majority.

    Carried out some research 30 mins ago and got a full return across the columns, now to try a more demanding number of kwds to be analysed.


  58. 58

    Hey guys. Appreciate you trying to get this sorted out. Ever since this started, my rank tracker results have been all over the place. They are just wrong and I can’t depend on the data I get from MS right now. Any ETA on when this might be resolved? Thanks so much.

  59. 59

    Loading Google Traffic Estimator…

    always。。。 oh no

  60. 60
    On March 3rd, 2011 at 10:42 pm
    Andrew Rormes said:

    I know you guys are working on it but it’s really frustrating with the seo competition tab not loading results properly.

    The BLP, BLD and BLEG have blank results on EVERY keyword when I try to genrate results :(.

    Any news on when this will be fixed?



  61. I love Market Samurai, but I’m looking forward to all these recent issues being resolved. Keep up the hard work guys!

    I stopped by because now when updating Rank Tracker and SEO Competition, it seems to bomb out and then close my project all of the sudden.

    Best of luck getting past the attacks and getting the Google changes all sorted out. Hopefully, Google will leave things alone for a while after these changes.

  62. 62
    On March 5th, 2011 at 11:48 pm
    Hilary St Jonn said:


    I just did a search and it says there are no SEOT for terms I know there is SEOT (such as “casinos”, “online casinos” etc). Is there another problem again? I ran the search twice and no change. Came here to check the blog again to see if there was other news but everything is supposed to be fixed?

    Anybody else having this problem?

  63. The backlink tracker in MS is not working properly. Any idea when this is rectified? thanks,

  64. The SEO competition feature in MS is not bringing back any results. Any help on the way please? Thanks.

  65. 65
    On March 8th, 2011 at 6:30 pm
    Darren Hoehne said:

    Yeah, I’m experiencing the same problems.
    Darren Hoehneʼs last blog post… Are You Generating Too Much Business

  66. 66
    On March 9th, 2011 at 7:00 am
    Peter Tree said:

    Yes seo competition not working correctly! I want to cry because samurai is not working like before, i love it!

  67. What is the more accurate or best backlink source to use? Majestic SEO or Yahoo?

  68. Rank Tracker is still not bringing back any results. The key words are scanned but upon completion, there is no data.

  69. 69

    Hi, I’m running 0.87.38 now.
    Same problems with previous versions of MS.

    Rank Tracker – no results
    SEOC – start fetching but no results

    I’m patient because I like working with this tool, MS was fast and comfortable but the latest server attacks and API changes have slowed the program. I expect (and hope) that will be resolved soon as it’s very possible that other programs for keyword reseraching begin to sell new features.


  70. Hmm… well I guess I’m not the only one having problems with the Rank Tracker. :)

    I’m sure it’ll be fixed soon though…
    Allen Walkerʼs last blog post… How to Get High PR Backlinks