It’s Eugene Ware here – CEO of Noble Samurai.
I wanted to give you an update on what’s been happening and also ask for your help.
To put it bluntly – we’ve been under attack.
Someone appears to be trying to hijack the back-end servers we use to provide you with data.
This has caused a major overload on our systems. We have been serving approximately ten times the normal volume of requests as we do normally.
This has impacted many legitimate users, preventing them from gathering keyword data, performing SEO Competition analysis and tracking ranks correctly.
We’re really sorry for the frustration you’ve experienced and we’re working around the clock (literally) to try and get the situation under control.
Here’s what we’re doing:
From our next release, due to go out in the very immediate future, our servers will require Market Samurai to authenticate with them in order to be used.
This will mean that Market Samurai must be updated in order to continue to function
This will also result in older copies of Market Samurai no longer having access to our servers.
The next time you open the software after the update has been released you will be prompted to update to the latest build, which will contain the authentication code that is required.
Authentication will not slow down your research at all – in fact this new system will speed up Market Samurai by ensuring only legitimate Market Samurai customers are able to access our servers.
By The Way…
It’s important to note that whilst our back end servers do improve the performance of Market Samurai, they are not required to perform your analysis.
If you wish to perform analysis without our infrastructure you can do so by following these steps:
Windows Users and Linux Users: Go to the File menu of Market Samurai and select the option ‘Settings’. In the menu that opens, go to the tab marked ‘Proxies’ and uncheck the box that says “Use built-in proxies”.
Mac Users: Go to the Market Samurai menu and select “Preferences”. In the menu that opens, go to the tab marked ‘Proxies’ and uncheck the box that says “Use built-in proxies”.
What You Can Do To Help
We also need your help to try and figure out what is causing the load on our servers.
If you’re aware of any new Internet marketing software that has been released in the last week or two which provides similar data to Market Samurai, please let us know by emailing our Server team.
We don’t want to start a witch hunt, but we do want to try and get to the bottom of this so that we can restore full functionality to our legitimate customers.
Thanks for your support and please be assured that we’re doing everything we can to get this situation under control as quickly as possible.